Quest Staffing Solutions West Rand, Gauteng, South Africa (On-site)
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A mid-career level position that project manages the successful transition of mobile solutions for Clients Business customers across a wide range of services and solutions including mobility and IoT.
The role focuses on supporting the Account Manager in delivering the service to customers, and ensuring operational teams readiness.
- Lead to ensure that all customer projects are completed within agreed time, cost and quality objectives
- Drive client retention through effective service delivery
- Ensure and drive delivery against agreed SLA’s
- Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing
- Ensure that regular CSAT surveys are conducted to monitor client satisfaction
- Ensure by working closely with sales team that a premium service is provided to our clients
- Drive and ensure accurate and timely business and performance reporting process
- Drive and ensure appropriate business predictability across all client projects
- Drive and ensure the right client service organisation structure to enable better client experience
- Drive and ensure the right client service processes and procedures across the business
- Drive and ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels
- Drive and continuously develop and recommend client service models to align the business performance
- Drive and ensure that a process is in place for seamless handover between all divisions and client service
- Effective budget management
Education:
- 4 Year Tertiary qualification in Commerce or equivalent
- MBA / Masters advantageous
- 3 years’ Experience project lead experience
Experience:
Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry in a Client Service leadership role within the ICT industry
Salary: R35 000 per month (non-negotiable)
Location: Johannesburg
Contract: 12 Months
Apply directly by emailing your CV to : ronelp@quest.co.za