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Job Spec: Logistics Assistant

Job Summary

To provide administrative and operational support to the logistics function by assisting with route planning, coordinating customer communication regarding deliveries, maintaining accurate records, and ensuring efficient logistical operations. The Logistics Assistant plays an important role in supporting the timely delivery of goods while providing excellent customer service and maintaining organised administrative systems.

Minimum Requirements

• Grade 12 / Matric Certificate.

• Minimum of 1 year of experience in a warehouse, logistics, transport, or customer service environment.

• Previous experience dealing with customers and performing administrative duties will be advantageous.

Key Competencies

• Computer literate with proficiency in Microsoft Office (particularly Outlook, Excel, and Word).

• Ability to learn and use logistics, dispatch, or ERP systems.

Key Responsibilities and Deliverables

Logistics Coordination

• Assist with daily route planning and scheduling of deliveries.

• Support the logistics team in coordinating delivery schedules to maximise efficiency.

• Monitor delivery progress and communicate updates where required.

• Assist with resolving basic logistical issues and escalating complex matters to the appropriate person.

• Ensure delivery documentation is prepared and completed accurately.

Customer Service

• Contact customers to confirm delivery dates and times.

• Communicate proactively with customers regarding delivery delays, changes, or queries.

• Respond professionally to customer enquiries relating to deliveries and logistics.

• Escalate customer complaints or operational concerns to the Logistics Coordinator or Supervisor.

• Maintain a high standard of customer service in all interactions.

Administration

• Maintain accurate logistics records and documentation.

• Perform both electronic and physical filing of delivery notes, customer correspondence, invoices, and related documentation.

• Capture logistics information accurately on company systems.

• Prepare reports and administrative documents as required.

• Ensure documentation is complete, accurate, and readily accessible for audit purposes.

Operational Support

• Assist with tracking deliveries and updating delivery statuses.

• Liaise with warehouse, drivers, customer service, and other departments to facilitate smooth operations.

• Support continuous improvement initiatives within the logistics department.

• Assist with general administrative duties as required.

Compliance and Housekeeping

• Adhere to company policies, procedures, and operational standards.

• Ensure confidential customer and company information is handled appropriately.

• Maintain an organised and professional work environment.

• Comply with health and safety requirements where applicable.