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Receiving

• Acknowledgment of receipt of queries
• Capturing of units/accessories in the GRN book
• Posting FA Transfers on NAV
• Changing status on NAV (Swops & Returns for physical stock)
• Daily Incoming & dispatch Reports captured, send, and filed
• Distribute signed paperwork to the relevant department
• General Queries (Proof of Delivery note from internal & external clients)
• Preparation of Purchase Order & Packing and preparation of goods for dispatch.
• Checking units are allocated in the right bin
• Changing current stats of the unit
• Preparation of delivery note & Waybill
• Changing status on NAV from pick n prep to schedule
• Daily dispatching report captured, send, and filled
• Follow up on delivery send to client (signed copies)
• General assistance in Logistics when needed
• Resolving problematic replacement

Distribution

• Preparation of delivery note & Waybill
• Daily incoming and distribution report - capture, send and file
• Follow up on deliveries and delivery notes
• Distribute signed paperwork to the relevant department
• General queries and recons

Distribution (Pick n Prep)

• Packing outgoing stock
• Signing paperwork for courier

System

• Allocate units to the correct system location (bin)
• Update the system and change unit status as the unit moves through the process
• Post FA Transfers on NAV

Stock management functions for Outsourced Services including

• Capturing of returns and repairs on the system to ensure stock integrity.
• Liaise with the technicians to ensure faulty stock is returned within SLA
• Assist with the administrative functions within the warehouse including stock tracking, stock reconciliations, reports, filing and scanning
• Adhere to all stock processes and ensure that SLAs are met

Quality control and repairs

• Configure and set up devices according to the client-specific requirement or solution
• Clean and repair devices and accessories returned from the customer
• Conduct quality checks on repaired devices and inventory/stock
• Record outcome of device repairs on excel once testing is completed which allows manager to monitor progress

SLA Adherence

• Meet the weekly targets set up by the Production Supervisor
• Adhere to SLA benchmarks for processing client faulty returns (cleaning and testing of units)

Generate Reporting

• Update hardware and software fault report

Provide Team assistance

• Participate in monthly stock counts
• Failover/support for the Distribution team

• Strong administrative skills
• Sense of urgency
• Service driven
• Pays attention to detail
• Administration and reporting capabilities
• Good knowledge of MS Office programs (Outlook, Excel, Word)
• Good knowledge of working on ERP systems

Qualifications:

• Matric
• Logistics related Degree.
• Distribution Administrator Experience
• Customer Service Experience
• Strong IT skills, Pulse, ERP/WMS System, CRM)
• MS Windows, MS-Office (Excel, Word, Power-Point, Outlook)
• ITC Clear