Telemarketing Agent (x7)
Contract Type: Fixed Term Contract (12 Months)
Start Date: 01 November 2026
Salary: Market related basic salary, plus commission
Location: Mutual Park, Pinelands, Cape Town Western Cape
Job Purpose
We are seeking 7 highly motivated and target-driven Telemarketing Agents to join a dynamic sales team on a 12-month Fixed Term Contract. The successful candidates will be responsible for engaging with existing and prospective customers, promoting financial products and services, converting qualified leads into sales, and achieving set performance targets while maintaining exceptional customer service standards.
Key Responsibilities
- Engage professionally with new and existing customers.
- Conduct outbound sales and customer engagement calls to prospective and existing customers.
- Proactively manage and follow up on sales leads using the designated CRM system to maximize conversion rates.
- Educate customers on available products, benefits, features, pricing structures, and application processes.
- Identify customer needs and recommend suitable products and services.
- Build and maintain positive customer relationships through effective communication and service delivery.
- Accurately capture customer information, interactions, and sales outcomes within the relevant systems.
- Meet and exceed daily, weekly, and monthly sales targets and key performance indicators (KPIs).
- Maintain high standards of quality assurance and compliance in all customer interactions.
- Adhere to all regulatory, compliance, and company policies and procedures.
- Resolve customer queries and objections professionally and effectively.
- Participate in coaching sessions, training, and ongoing performance improvement initiatives.
- Assist with ad hoc duties and projects as assigned by the Team Leader or Management.
Minimum Requirements
- Grade 12 / Matric (Essential).
- Previous telemarketing, telesales, call centre, or direct (face to face) sales experience advantageous.
- Proven track record of achieving sales targets will be beneficial.
- Computer literate with experience using CRM systems and Microsoft Office applications.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, target-driven environment.
- Clear criminal and credit record.
Key Competencies
- High level of resilience, persistence, and self-motivation.
- Strong active listening and questioning skills.
- Results-oriented and target-driven mindset.
- Excellent negotiation and persuasion skills.
- Effective time management and self-management abilities.
- Strong planning and organizational skills.
- Attention to detail and accuracy.
- Critical thinking and problem-solving capabilities.
- Ability to perform under pressure and meet deadlines.
- Professional telephone etiquette.
- Strong customer focus and service orientation.
- Team player with a positive attitude and collaborative approach.
Performance Measures
- Sales volume achieved.
- Lead-to-sale conversion rate.
- Quality Assurance (QA) scores.
- Customer service standards.
- Productivity and adherence metrics.
- Compliance and data accuracy standards.