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Service Relationship Manager (ICT) ITIL Certified

We’re seeking an experienced Service Relationship Manager (ICT) ITIL certified– 6 – 12 Months Contract – Cape Town. Managing and maintaining Customer relationships before, during, and post-implementation of Products and Services offered in SA for Enterprise Customers

Duties & Responsibilities

  • To ensure continuity and quality of service to Enterprise Customers for Fixed (ICT) Products and Services.
  • Ensure implementation of the mechanism for SLA compliance
  • To perform Inbound and Outbound Services to identified customers including relationship management and assurance support.
  • Ensure accurate service inventory throughout the customer operational lifecycle
  • Customer and service take-on to ensure correct service implementation.
  • Change management communication as per SLA requirements
  • Service business continuity and improvement (both from a customer and core perspective)
  • Assist clients with troubleshooting on basic technical product and device issues
  • Provide clients with advice to minimise additional tickets and escalations
  • Highly dynamic and fluctuating Telecommunications and ISP industry

Desired Experience & Qualification

  • Matric
  • 3-year IT Diploma /Degree
  • MUST have Minimum 5 years in Telecommunication/ICT industry Business 2 Business experience
  • MUST have ITIL knowledge
  • MUST ITIL Foundation certificate
  • Network and Product training
  • CCNA, CCNP , CCSP , CCIE written , JNCIA , JNCIS

Package & Remuneration

  • Salary: R176 per hour (non-negotiable)
  • Contract: 6 – 12 Months


  • If interested, please apply directly through Pnet or email us directly at
  • N.B If emailing us directly, remember to insert “Service Relationship Manager ITIL Cape Town” in the email subject line, for consideration, and state which area you are applying for.

Apply Now

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