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 SIP TRUNK – ICT Service Relationship Consultant (Project Management) – 6 – 12 Month Contract

We’re seeking an experienced SIP TRUNK – ICT Service Relationship Consultant (Project Management) – 6 – 12 Month Contract – Western Cape. To ensure continuity and quality of service to EBU high net worth customers.

Duties & Responsibilities

  • Fast moving industry with constantly changing business requirements and technologies
  • Fluid complexities of customer expectations and demands
  • Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
  • Highly dynamic and fluctuating Telecommunications and ISP industry
  • Ensure escalation management processes and procedures in relation to the internal management structures
  • Ensure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements
  • Problem management – identification and tracking to closure root causes for non- SLA compliant incidents
  • Ensure communication to client on impacting incident progress.
  • Customer name/address changes (bill to, ship to, registered office)
  • Contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact, On-site contacts.
  • Ensure customer engagement agreement and documented for Business continuity purposes
  • Manage all non-billing impacting changes – technology, configuration changes, additional IP addresses, telephone numbers etc.
  • Manage billing impacting changes – upgrades/downgrades, site moves/migrations, terminations, renewals
  • Manage operational governance with client, including governance contacts

Desired Experience & Qualification

  • Matric plus
  • Must have SIP TRUNK knowledge & Experience
  • MUST Have IT QUALIFICATION
  • ITIL foundation certificate /EXPERIENCE
  • ICT Project management experience
  • Minimum 3 years’ Customer Service Management Experience
  • Minimum 5 years in MOBILE / Telecommunication industry, enterprise based and Fixed line opco
  • Network and Product training
  • CCNA, CCNP , CCSP , CCIE written , JNCIA , JNCIS

Package & Remuneration

  • Salary: R176.00 per hour (non-negotiable)
  • Location: Western Cape
  • Contract: 6-12 Months (depending on the performance)
  • NB. 3 years’ experience in an administrative capacity & Graphic Design qualification or Experience

Interested?

  • If interested, please apply directly through Pnet or email us directly at jobs@quest.co.za
  • N.B If emailing us directly, remember to insert ” ICT Service Relationship Consultant (Project Management) – Western Cape” in the email subject line, for consideration, and state which area you are applying for.

© 2023 Quest by
Adcorp

Johannesburg:
Adcorp Place
102 Western Service Road,
Gallo Manor Ext 6

Call us +27 10 800 0000

Cape Town:
2nd Floor Gihon Building,
Bill Bezuidenhoudt Ave
Bellville 7530

Tel: +27 21 558 2999

Durban:
5-7 Hampden Court
Hampden Road, Morningside

Tel: +27 31 201 2499

© 2023 Quest by
Adcorp

Contact details

Johannesburg:
Adcorp Place
102 Western Service Road,
Gallo Manor Ext 6
info@quest.co.za
Call us +27 10 800 0000

Cape Town:
2nd Floor Gihon Building,
Bill Bezuidenhoudt Ave
Bellville 7530
info@quest.co.za
Tel: +27 21 558 2999

Durban:
5-7 Hampden Court
Hampden Road, Morningside
info@quest.co.za
Tel: +27 31 201 2499

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