ITIL Client Services Representative – Cape Town
We seek an ITIL Client Services Representative – 6 Months Contract – Century City, Western Cape.
To effectively handle, resolve and escalate where necessary all technical and non-technical Voice and Non-Voice from All partners, account managers and clients satisfactorily. To provide end-to-end support to Partners and Enterprise Client Services.
Duties & Responsibilities
- Work with existing processes and procedures in such a way that operational efficiencies and performance are enhanced
- Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
- Work consistently according to standard operating procedures within customer experience contact centres
- Recommend from time-to-time way of work that will improve customer experience do our customers
- Ensure that all requests, queries and complaints are accurately analysed, recorded on the system (action manager notes or equivalent), followed up, dealt with and completed with the appropriate feedback given to the end user
- Ensure accurate and timeous logging of all queries relating to the Indirect Partner Support Helpdesk
- Differentiate between different types of clients and apply appropriate policies and procedures
Desired Experience & Qualification
- Minimum of 3 year diploma/degree in IT/I.S
- ITIL
Global Experience Standards
Minimum of 2 years’ experience in the area of specialisation; with experience in working with others
Experience working in a small to medium organization
B2B service model knowledge an advantage
Package & Remuneration
- Salary: R130 per hour (8 hours a day) – non-negotiable
- Monday to Friday (Sometimes overtime will be requested for after 5 and weekends)
- Contract: 6 months
- Location: Century City
Interested?
- If interested, please apply directly mail us directly at Jobs@quest.co.za
N.B If emailing us directly, remember to insert “Senior Client Services Representative – Century City,” in the email subject line, for consideration, and state which area you are applying for