We are seeking an Insurance Consultant for a 6-month contract in Bellville (Cape Town). This role focuses on providing comprehensive support and service to brokers.
Please Note: Only applicants currently residing in Cape Town will be considered. A clear credit and criminal record is required.
Duties & Responsibilities:
- Service broker requests and handle enquiries effectively.
- Provide telephonic and email support to intermediaries, authorised representatives, and broker services.
- Address general insurance and policy-specific queries.
- Manage the issuance of new policies, policy maintenance, renewals, and agricultural aspects of policies.
- Resolve all insurance queries within the required timeframe and compliance standards.
- Conduct client follow-ups when policies are cancelled to understand the reasons and attempt to retain the policy.
- Adjust premiums in line with new asset values.
- Manage client expectations regarding turnaround times for submitted requests.
- Adhere to underwriting criteria and regional requirements.
- Assist in profiling clients with the most suitable product and underwriting criteria.
- Advise brokers to ensure the correct cover and product are provided to meet clients’ needs.
- Assist in implementing solutions for process improvement.
- Stand in for Consultants during their absence or leave, and assist where needed during busy periods.
Desired Experience & Qualifications:
- Matric/Grade 12.
- NQF Level 4 (insurance-related qualification) is required.
- Minimum of 3 years’ insurance experience in a call centre.
- Experience in commercial insurance.
- RE qualification would be advantageous.
- Must have a clear credit and criminal record.
Package & Remuneration:
- Salary: R13,000 per month.
- Contract: 6-month contract (with the possibility of extension).
- Location: Bellville (Cape Town).
- Includes 6 weeks of training.
- Working hours: 8:00 am – 4:30 pm, Monday to Friday.
Interested?
- If you are interested, please apply directly through Pnet or email your application to Jobs@quest.co.za.
- Note: When emailing, please include “Insurance Consultant – Bellville” in the email subject line for consideration.