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Public Enterprises Client Service Manager: Cellular Network

We’re seeking a Public Enterprises Client Service Manager: Cellular Network – 1 Year Contract, – Gauteng with the relevant Mobile / Cellular Network / Telecoms Service Management experience, for a 12 Months contract.

Duties & Responsibilities

  • To ensure improved client experience to Business clients by managing a team of shared and dedicated service relationship consultants. 
  • To support, manage and strategically guide them to ensure service optimisation, SLA and contract compliance to their allocated client base. 
  • To oversee the account governance to ensure account retention and growth.
  • Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing
  • Ensure close working relationship with Account Management to improve delivery effectiveness
  • Ensure tracking of escalated issues for the team and resolution
  • Drive and continuously improve the client service models to align the business performance to client expectations
  • Drive and ensure that an effective client take-one process is in place for new clients and service take-on for existing clients.

Desired Experience & Qualification

  • 3 Year Diploma or Degree
  • Management track record of 3-5 years or more
  • At least 5 years in the Cellular / Mobile Network industry in a Client Service leadership role 
  • Telecommunication industry experience is non-negotiable

Package & Remuneration

  • Salary: R275.00 per hour
  • 12 Months Contract

Interested?

  • Apply directly through PNET or Email your CV to Jobs@quest.co.za
  • Insert “Client Service Manager” in the Subject Line, for consideration.
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