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eCommerce Operational Consultant

We are currently seeking eCommerce Operational Consultants for a 6 Month Contract, for our client in the Telecommunication Industry, based in Midrand

 

Responsibilities

  • A multi-skilled resource who will be able to resolve queries which are escalated from the 1st line support including onboarding queries as it pertains App merchants
  • Ability to perform FICA/AML checks on the e & m-Commerce merchants.
  • Ability to support the merchants on IT and/or operational queries and ensure that the queries are resolved in time
  • Draft and Review support documents for e & m commerce, also maintain the document with relevant changes to the operational processes
  • Act as a liaison between merchants and IT/or VPS stakeholders during onboarding and post onboarding
  • Report on all issues experience to ensure continuous enhancement of operational procedures

Qualifications

  • Matric
  • At least 2 to 5 years prior experience within eCommerce
  • Experience in merchant/customer relationship management

Contract: 6 Months

Salary: R135 – R145 per hour

If interested, please apply directly through LinkedIn or email us at jobs@quest.co.za

If emailing us directly, remember to insert “eCommerce Operational Consultant” in the email subject line, for consideration.

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